Enterprise Solutions

ENTERPRISE SOLUTIONS MISSION

On-site Desktop Support

Provides on-site and/or remote troubleshooting of, and support for, technological equipment for various departments under the Offices of The President
Support deployments of new hardware, data-wiping salvaged equipment, and assist users with configuration of the new systems

Systems Management and Service Desk

Provides advanced troubleshooting of, and support for, technological equipment
Software packaging and deployment
Engages in consultation and project work
Tests emerging technologies and plans for deployment and implementation where applicable
Provides triaging of support requests for Countywide Shared Services – Enterprise Resource Planning, Cook County Time, and Network Infrastructure

IT Asset Management

Develops IT Asset Management strategies, policies, approaches, and practices across the full range of technology assets used within the County

Audio Visual

Develops standards and practices for conference room audio visual equipment
Provides consultation for conference room audio visual solutions

ENTERPRISE SOLUTIONS VISION

Provide excellent customer service to our user community and seek to minimize technology interruption
Explore new tools and technologies that help to automate and streamline the hardware and software deployment process
Strive to meet or exceed defined SLAs