On-site Desktop Support

  • Provides on-site and/or remote troubleshooting of, and support for, technological equipment for various departments under the Offices of The President
  • Support deployments of new hardware, data-wiping salvaged equipment, and assist users with configuration of the new systems

Systems Management and Service Desk

  • Provides advanced troubleshooting of, and support for, technological equipment
  • Software packaging and deployment
  • Engages in consultation and project work
  • Tests emerging technologies and plans for deployment and implementation where applicable
  • Provides triaging of support requests for Countywide Shared Services – Enterprise Resource Planning, Cook County Time, and Network Infrastructure

IT Asset Management

  • Develops IT Asset Management strategies, policies, approaches, and practices across the full range of technology assets used within the County

Audio Visual

  • Develops standards and practices for conference room audio visual equipment
  • Provides consultation for conference room audio visual solutions


  • Provide excellent customer service to our user community and seek to minimize technology interruption
  • Explore new tools and technologies that help to automate and streamline the hardware and software deployment process
  • Strive to meet or exceed defined SLAs